FAQs | Recycle Style | Preloved Designer Clothing

Buyers FAQs...

I need info on shipping and timeframes.

SHIPPING Items are sent via fastway couriers or pass the parcel, where a signature is required upon delivery so only physical addresses, no PO Box addresses.

We aim to dispatch orders placed mon-fri within 24 hours of receiving your payment into our account. Items generally take 1-3 working days to arrive, please allow extra time for weekends, public holidays and rural addresses.

NEW ZEALAND

$6 FLAT RATE including rural addresses - isn't that cool :) (NO PO BOXES)

AUSTRALIA

Flat rate $16 (NZ post 3-10 working days)

INTERNATIONAL

E-mail us with the order and we will quote your shipping .

I found an item I love but am unable to pay for it yet. Can you reserve it for me?

Unfortunately we aren't able to reserve items, so it is a first in basis.

How do you measure the garments/footwear

Garments are measured laying flat and across one side.

Dresses/tops
Bust: Underarm to underarm
Waist: Across waist/slimmest part through the body of the garment
Length: Top of shoulder to end of garment

Skirts
Waist: Across the top of skirt Length:
Top to bottom hem

Pants/shorts Waist: Across top of garment
Rise: Crotch seam to top of garment
Length: Crotch seam to bottom hem

Footwear
Inner sole: Approx measurement of inside sole
Outer sole: Total measurement of outside sole
Width: Width across the sole at widest point
Heel: Heel height
Height: Length of boot exl heel .

I found an item I love! Do you have it in any other colours or sizes?

Each item listed is generally a "one off" so unfortunately if you don't see it in your size or colour, we don't have it in stock. Be sure to check the website often, as we add new stock on a regular basis..

I need more info on an item

Feel free to contact us if there is any info you need..

I have a coupon and store credit. Can I use both at the same time to make a purchase?

Absolutely..

Can I use multiple coupons at the same time?

We allow one coupon per purchase.

Are all your clothing in store pre-owned?

Generally yes, however we do on occasion receive brand new items - these items are marked as NWT (New with tags)..

Do you ship internationally?

Yes we are happy to ship worldwide. Feel free to contact us regarding your order and shipping costs.

Sellers FAQs...

Is there a minimum or maximum number of items that I can send to you?

There is no minimum or maximum amount, but we do ask that you select an appropriate sized mailing bag for your garments and appreciate it if the bag is full. This helps us to cover the shipping costs.

How many items can I fit in the mailing bag?

It really depends on what you are sending. Here is the sizing guide of the bags:

Small: 21 x 26cm bag (about the size of a $5 bag from NZ post A5 size) Medium: 28 x 39cm bag (about the size of a $7 bag from NZ post bit bigger than A4) Large: 36 x 41.5cm bag (about the size of a $9 bag from NZ post A3 size)

What brands do you accept?

We are interested in buying high end/designer brands and also well known international labels. Here is a list of brands we accept for cash offers, we do consign other brands as long as they are high end and well known in NZ.

How do I know you will buy my items?

We look for current, damage-free, branded items in excellent condtion. Must be less than 4 years old unless it is a timeless peice. If your items meet this criteria, we'll happily buy from you.

Why didn't you buy some of my items?

We can only buy what we know we can sell in our online store.  Please don't be offended

What happens to my items that are rejected?

You can choose to have these items donated to charity or you can have the item's returned at your cost.

Do you only buy what's in season?

We prefer to buy in-season, however we do occasionally buy out of season items, the price will be adjusted accordingly.

What happens if I don't like my offer?

If you aren't happy with your offer, you can decline the offer and have the items sent back to you at your cost

Do you buy swimwear, sleepwear, intimates or lingerie?

Sorry we don't accept swimwear, sleepwear, intimates or lingerie.

If I accept my sell offer, how long does it take before I get paid?

We aim to process payments within 5 working days.

How much can I expect to get paid for my items?

We price each unique item separately and the price point is driven by the resale value of the item. We also take into account the supply and demand for similar items. e.g We would pay more for something that is popular and sells out quickly, and less for basics. Season can affect your payout also.

What payment methods do you provide to sellers?

We offer 3 ways to get paid:

Bank deposit, PayPal or Recycle Style store credit.  You can choose your payout method on the sellers form included with the mailing bag sent in the post.