FAQs | Recycle Style | Preloved Designer Clothing

Buyers FAQs...

I need info on shipping and timeframes.

SHIPPING Items are sent via Aramex couriers, NZ Post or Pass the Parcel, physical addresses only please, no PO Boxes.

We aim to dispatch orders placed mon-fri within 48 hours of receiving your payment into our account. Items generally take 1-5 working days to arrive, please allow extra time for weekends, public holidays and rural addresses.

NEW ZEALAND

$7 FLAT RATE (NO PO BOXES)

$9 RURAL POST

AUSTRALIA

Flat rate $20 (NZ post 3-10 working days)

INTERNATIONAL

E-mail us with the order and we will quote your shipping .

I found an item I love but am unable to pay for it yet. Can you reserve it for me?
How do you measure the garments/footwear
I found an item I love! Do you have it in any other colours or sizes?

Each item listed is generally a "one off" so unfortunately if you don't see it in your size or colour, we don't have it in stock. Be sure to check the website often, as we add new stock on a regular basis..

I need more info on an item
I have a coupon and store credit. Can I use both at the same time to make a purchase?
Can I use multiple coupons at the same time?

We allow one coupon per purchase.

Are all your clothing in store pre-owned?
Do you ship internationally?

Sellers FAQs...

Is there a minimum or maximum number of items that I can send to you?

There is no minimum or maximum amount, but we do ask that you select an appropriate sized mailing bag for your garments and appreciate it if the bag is full. This helps us to cover the shipping costs.

How many items can I fit in the mailing bag?
What brands do you accept?
How do I know you will buy my items?

We look for current, damage-free, branded items in excellent condtion. Must be less than 4 years old unless it is a timeless peice. If your items meet this criteria, we'll happily buy from you.

Why didn't you buy some of my items?
What happens to my items that are rejected?
Do you only buy what's in season?

We prefer to buy in-season, however we do occasionally buy out of season items, the price will be adjusted accordingly.

What happens if I don't like my offer?
Do you buy swimwear, sleepwear, intimates or lingerie?
If I accept my sell offer, how long does it take before I get paid?

We aim to process payments within 5 working days.

How much can I expect to get paid for my items?
What payment methods do you provide to sellers?